Evinsiv

Business Intelligence and Hands-on Operational Support

Performance Management, Business Control, Data Analysis

Services & Solutions

Performance Management

  • Designing the system and linking it to strategy
  • Target setting
  • Managing with measures

Decision-making Support

  • Data analysis
  • Research (internal, external, literature)
  • Forecasting
  • Insights

Control & Process Support

  • Reporting
  • Dashboard
  • Measuring and monitoring
  • Assessment and evaluation
  • Risk and compliance

Steps for Stronger Operations and Management

1. Assess and Diagnose

Gather comprehensive information about customers, market conditions, and current business operations. Review feedback, financial status, and identify existing challenges, while engaging with the team to gain a thorough understanding of strengths and areas for improvement.

2. Stabilize and Organize

Address urgent issues that disrupt service delivery and establish fundamental processes to create operational order. Clarify roles and responsibilities, improve communication channels, and ensure day-to-day activities are managed efficiently.

3. Plan and Prioritize

Forecast customer needs and estimate the resources required to meet them. Prioritize initiatives based on their potential impact and feasibility, setting clear objectives and timelines to guide the organization’s efforts effectively.

4. Control, Measure and Monitor

Implement systems to regularly track key performance indicators such as customer satisfaction and operational efficiency. Enable early identification of deviations from targets, allowing timely corrective actions to maintain progress toward goals.

5. Optimize and Innovate

Use insights gathered from performance data and feedback to enhance service quality and explore new opportunities for improvement.

Evinsiv

Galashiels

Scottish Borders

+44 78 73 75 72 80

matthew.g@evinsiv.com